General Terms and Conditions

General Terms and Conditions & Privacy Policy - DoryLuxy

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

  • Withdrawal period: The period within which the consumer can exercise the right of withdrawal.
  • Consumer: The natural person who does not act in the exercise of a profession or a business and enters into a distance contract with the entrepreneur.
  • Day: Calendar day.
  • Long-term transaction: A distance contract relating to a series of products and/or services, the delivery and/or acceptance obligations of which extend over time.
  • Durable data carrier: Any means that enables the consumer or entrepreneur to store information addressed personally to them, in a way that allows future consultation and unchanged reproduction of the stored information.
  • Right of withdrawal: The possibility for the consumer to withdraw from the distance contract within the withdrawal period.
  • Entrepreneur: The natural or legal person who offers products and/or services remotely to consumers.
  • Distance contract: A contract under which, within a system organised by the entrepreneur for the distance selling of products and/or services, the conclusion of the contract takes place exclusively by means of one or more distance communication techniques.
  • Distance communication technique: A means that can be used to conclude a contract without the consumer and the entrepreneur being in the same place at the same time.

General Terms and Conditions: These General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

Company Name: DoryLuxy

Chamber of Commerce Number: [insert number]

Commercial name: DoryLuxy

Customer service email: info@doryluxy.it

Company address: Calle Finlandia 3, 38650 Arona,TF Spain

Article 3 – Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be consulted at the entrepreneur's premises and will be sent to the consumer free of charge upon request as soon as possible.

If the distance contract is concluded electronically, notwithstanding the preceding paragraph, the text of these general terms and conditions may be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be consulted via the Internet and that they will be sent to the consumer free of charge upon request, whether electronically or otherwise.

In case specific terms and conditions of products or services also apply in addition to these general terms and conditions, the second and third paragraphs will apply accordingly and the consumer will always be able to invoke the provision that is most favorable to him in the event of conflicting general conditions.

If one or more provisions in these general terms and conditions are found to be wholly or partially void or are cancelled at any time, the agreement and these terms will remain in force for the rest and the relevant provision will be replaced without delay with a provision that comes as close as possible to the intent of the original.

Situations not regulated by these general terms and conditions must be evaluated according to the spirit of these general terms and conditions.

Any ambiguity regarding the interpretation or content of one or more provisions of our terms shall be construed in accordance with the spirit of these general terms and conditions.

Article 4 – The Offer

If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.

The offer is not binding. The entrepreneur has the right to change and adapt the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow a correct assessment of the offer by the consumer. If the entrepreneur uses images, these faithfully represent the products and/or services offered. Obvious errors or inaccuracies in the offer do not bind the entrepreneur.

All images, specifications and data contained in the offer are indicative and cannot be used as a basis for claims for compensation or termination of the contract.

The images accompanying the products are a faithful representation of the products offered. The entrepreneur cannot guarantee that the colors shown correspond exactly to the actual colors of the products.

Each offer contains information that makes it clear to the consumer what rights and obligations are associated with the acceptance of the offer. This concerns in particular:

  • The price, excluding customs clearance costs and import VAT. These additional costs will be borne and at the risk of the customer. The postal service and/or courier will use the special regime for postal and courier services regarding import.
  • Any shipping costs;
  • How the contract will be concluded and what actions are necessary to do so;
  • If the right of withdrawal applies;
  • The method of payment, delivery and execution of the contract;
  • The period for accepting the offer, or the period within which the entrepreneur guarantees the price;
  • The amount of the commission for remote communication;
  • If the contract will be archived after its conclusion;
  • How the consumer can check and correct the data provided;
  • Any other languages ​​in which the contract may be concluded;
  • The codes of conduct to which the entrepreneur is subject;
  • The minimum duration of the distance contract in the case of a long-term transaction.

Article 5 – The Contract

The contract is concluded, subject to the provisions of paragraph 4, when the consumer accepts the offer and satisfies the established conditions.

If the consumer has accepted the offer electronically, the entrepreneur will promptly confirm receipt of the acceptance of the offer electronically. As long as the entrepreneur has not confirmed receipt of this acceptance, the consumer can terminate the contract.

If the contract is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to ensure the electronic transfer of data and to ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures for this purpose.

The entrepreneur may inform himself – in compliance with the legal regulations – about whether the consumer can fulfill his payment obligations, as well as about all facts and factors relevant to entering into a responsible contract.

The entrepreneur will send the following information to the consumer with the product or service, in writing or in such a way that it can be stored in an accessible manner:

  • Visiting address of the entrepreneur's company;
  • Conditions for exercising the right of withdrawal;
  • Information on warranties and post-purchase services;
  • Details referred to in Article 4 paragraph 3;
  • Requirements for termination of the contract if it lasts more than one year.

Article 6 – Right of Withdrawal

When purchasing products, the consumer has the possibility to terminate the contract without giving reasons within 14 days. This reflection period begins the day after receiving the product.

During this period, the consumer must treat the product and the packaging with care. He may only unpack or use the product to the extent necessary to assess its maintenance. If he exercises his right of withdrawal, he will return the product with all accessories and, if possible, in the original condition according to the instructions provided by the entrepreneur.

If the consumer wishes to exercise the right of withdrawal, he must inform the entrepreneur within 14 days of receiving the product by email. After having communicated the intention to exercise the right of withdrawal, the consumer must return the product within 14 days.

If the customer does not communicate his intention to exercise the right of withdrawal within the indicated terms, the purchase is final.

Article 7 – Costs in the event of withdrawal

If the consumer exercises the right of withdrawal, the costs of returning the products shall be borne by the consumer.

If the consumer has paid an amount, the entrepreneur will refund this amount no later than 14 days after withdrawal, provided that the product is received back.

Article 8 – Exclusion of the Right of Withdrawal

The entrepreneur can exclude the right of withdrawal for certain products. The exclusion applies only if clearly stated in the offer.

Possible exclusion for products:

  • Created to consumer specifications;
  • Customized;
  • Not returned by nature;
  • Perishable rapidly;
  • The price of which is subject to financial fluctuations;

Article 9 – The Price

During the offer validity period, prices will not increase, except for changes in VAT rates.

Any price increases within 3 months of the conclusion of the contract are only permitted by legal regulations.

The place of delivery is determined in accordance with current regulations.

Article 10 – Conformity and Warranty

The entrepreneur guarantees the conformity of the products and/or services to the agreement. Any defects must be reported in writing to the entrepreneur within 14 days of delivery.

The warranty does not apply if the consumer modifies the products without authorization or if the defects are caused by improper use.

Article 11 – Delivery and Execution

The entrepreneur will act with the utmost care in managing orders. Delivery will take place within 30 days, unless otherwise agreed.

For cash on delivery

By confirming this order, you agree that, in the event of failure to collect the goods, you will be charged only for the shipping costs. In the event of failure to pay these costs without collecting the goods, we reserve the right to take legal action.

Article 12 – Long Term Transactions: Duration, Termination and Renewal

The consumer may terminate contracts of indefinite duration at any time, subject to the agreed notice.

Article 13 – Payment

Unless otherwise agreed, payments must be made within 7 days of receiving confirmation.

Article 14 – Complaints

Complaints must be reported within 7 days of discovering the defect, and will be processed within 14 days.

Article 15 – Disputes

Italian law applies exclusively to the contracts to which these terms refer.

Article 16 – CESOP

Due to new regulations, registration systems are expected for payment service providers.

PRIVACY POLICY

At DoryLuxy, we value your privacy and are committed to protecting your personal data. We collect, use and store your personal information to provide you with various services and create a personalized shopping experience.

We collect different levels of your personal information:

  • As a guest, you can browse our site without providing any information.
  • If you register, we collect details such as your name and contact information to provide services to registered users.
  • To place orders, we collect information necessary to process your purchase.

You can update or change your personal information by contacting our customer service or through your account.

The personal information you provide is used for various purposes, such as providing you with our services, responding to requests and managing your shopping cart.